Returns & Exchanges
At Khanaan.pk, we strive to ensure your satisfaction with every purchase by offering a flexible 7-day return and exchange policy for unused items. If you are not completely happy with your order, we are here to assist you in making the process as smooth as possible.
Initiate a Request
Contact our customer support team via WhatsApp or email within 7 days of delivery, providing your order number and a clear reason for the return.
Quality Verification
Share photos or a short video of the product to confirm it is in its original packaging, unused, and includes all tags and accessories.
Ship the Item
Once your request is approved, securely pack the item and ship it back to our warehouse address provided by the support team.
Refund or Exchange
After we receive and inspect the returned item, we will process your exchange or issue a refund via bank transfer or store credit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing